Return & Refund Policy – CRESYA

At CRESYA, we want you to feel completely confident with every purchase. If you're not fully satisfied with your item, we offer a simple and fair return and exchange process.

14-Day Satisfaction Guarantee

You may return your dress within 14 days of delivery for a full refund — no questions asked.

Return Conditions

Items must be unused, in original condition, with all tags attached, and returned in the original packaging.

How to Return or Exchange

Contact our customer service within 14 days of receiving your order to initiate a return or exchange. We’ll provide instructions and, where applicable, a return label.

Refunds

Once your return is received and approved, we will process your refund to the original payment method.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method.

Exchanges

To exchange an item, return the original for a refund and place a new order. Our team is happy to assist with sizing or product recommendations.

Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us immediately. We will arrange a replacement or issue a refund.

For assistance, email us at info@cresya.com